If your payment has failed, first check that your bank card is activated for online payments and that your spending limit is sufficient. You can restart your booking directly from your basket.
If the amount has been charged but you have not received a booking confirmation, first check your customer account. If needed, contact us via the contact form, quoting your email address and the transaction amount. We will look into it as quickly as possible.
You can find the General Terms and Conditions as well as insurance information here.
For any question about your stay (timetable, meals, welcome, practical information), remember to read the useful information included in your booking confirmations.
The list of places to stay is available here.
We receive a great many enquiries every day. To get a faster reply, please select the right subject and check whether your question is already answered in our FAQ or on our dedicated pages.
