How can we help you?

  1. Where can I view my payments?
  2. The deposit amount appears to be incorrect
    • The calculation is done automatically according to the conditions of each accommodation
    • If you notice an error, you can contact the accommodation directly.
  3. I cannot find my Stripe transaction
  • Some transactions may appear with a slight delay.

You can find the Terms and Conditions here You can find information about insurance here

For any questions regarding your stay (schedules, meals, reception, practical information), please contact the accommodation directly. The list of accommodations is available here.

  • You can find best practices for the Tour du Mont Blanc here
  • Prepare for your TMB by watching this video
  • If you would like more information about walking times, click here
  • And for any questions about public transport, click here

You can manage, modify, or cancel your bookings from your personal account.

Can't find the answer to your question? Try the FAQ

Otherwise Contact us